Forget David Vs Goliath: Meet Today’s Empowered Customer September 4, 2023 Digital Team 00 At Work Recent years have seen the balance of power shift rapidly away from organisations and to the individual, writes Michael McQueen. Read more Making Gains: How AI Is Affecting the Finance Sector
The Key to the Customer Experience? Kill Confusion July 19, 2023 Digital Team 00 At Work There is no faster way to kill the customer experience than with overcomplication and confusion, writes Michael McQueen. Read more Making Gains: How AI Is Affecting the Finance Sector
Forget What Your Customer Thinks… How do They *Feel*? November 28, 2022 Digital Team 00 It’s good practice for organisations to worry less about what their customers think, and pay much closer attention to how they feel. Read more Making Gains: How AI Is Affecting the Finance Sector
Business Advice: Is Your Last Impression As Good As Your First? April 26, 2022 Digital Team 00 Removing friction and pain points for customers should be at the top of the list of a business’s priorities. Read more Making Gains: How AI Is Affecting the Finance Sector
Why A Consistent Customer Experience Is The Key To Building Trust January 20, 2020 Digital Team 00 For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience. Read more Making Gains: How AI Is Affecting the Finance Sector